Patient Service
Metro Eye strives to provide the perfect “patient experience” for all of our customers. Whether you visited the office for routine eye care, an ocular emergency or came into the Optical Boutique to work with one of our personal Optical Stylists to be fit for a new pair of frames and lenses, we want to make sure that we exceeded your expectations.
Please write your review of our Patient Service below:
179 Comments about Patient Service
on May 18th, 2012
Overall, I enjoyed my experience at Metro Eye. My only critique would be I waited for a while for the doctor. I was there for an hour and a half, which seemed too long. Otherwise, everyone was nice.
on May 5th, 2012
Everybody was helpful and friendly. I came in emergently and accomodations were made. Thanks very much for the help.
on May 5th, 2012
I love the fact that Dr. Amy & her staff are so professional and caring.
on May 5th, 2012
Thanks. Everything was great. First class.
on April 28th, 2012
Consummate professionals. I most appreciate Dr. Jankowski’s thoroughness in exams and her clear communication in an unrushed manner. Builds patient confidence. Her support staff and front desk staff are equally thorough and always kind and service oriented.
on April 20th, 2012
I received excellent customer service from everyone that I encountered at Metro Eye. It was definitely the best eye appointment I have been to since wearing glasses/contacts. The doctor was very thorough and took the time to make sure I was satisfied and had the perfect fit for my contacts. They also made sure I found the best new frames for my face.
on April 20th, 2012
Love Dr. Amy! Always enjoy my experience at Dr. Amy’s! Always makes me feel like I’m the only patient. I think my favorite is the anticipation of my new glasses. The stylists sure know their stuff. The first pair shown to me were the ones I went with. When asked, I always refer friends and co-workers to Metro Eye. (P.S. – love the connection to our community and Metro Eye’s support of NPR.)
on April 10th, 2012
You are the best in class! You Dr Jankowski , are a wonderful physician and are truly an asset to our community. I can say that you have been honest ,compassionate and have an awesome staff. As a committed Eastsider I don’t go to 262land unless it can’t be avoided ….thanx for one more reason to keep our business downtown.
on April 10th, 2012
As usual, a very thorough and comprehensive eye exam. Thank you!
on April 10th, 2012
I would & will reccomend you to anyone!
on April 10th, 2012
Excellent customer service! Very responsive and sensitive to my eye problem; very pleased.
on April 3rd, 2012
Seeking help for an eye injury before office hours. Thank you very much Dr. Amy and Dr. Kaelyn and staff for your very kind, prompt, and professional services.
on April 3rd, 2012
This is the 2nd time I’ve lost a gas permeable contact lens and had to replace it. Metro Eye has been very responsive each time and made it easy and fast to reorder.
on March 30th, 2012
Awesome Service!
on March 29th, 2012
Dr. Jankowski rocks. She is a great doctor and cool person. And she never stops trying to get it just right for her patients.
on March 27th, 2012
Great Experience! No waiting for my appointment. Staff extremely nice and thorough. Great with kids. Exceptional visit
on March 27th, 2012
As always, my experience here is great. Metro Eye has a great staff always willing to help and take time to go over all parts of your visit to insure you know what to expect.
on March 27th, 2012
Thank you Meto Eye! Metro Eye and their staff are true professionals. I needed new contacts for an upcoming trip and they helped me through the process with ease. I will still make the trip up to see them even though I live in the Chicagoland area. I highly recommend their services for all your eye care needs.
on March 21st, 2012
Very good eye doctor with state of the art technology. Amy is a very good eye doctor and office has very up-to-date technology.
on March 13th, 2012
Friendly and Professional! Top notch care in a warm and friendly environment, with all the latest in style and technology.
on March 13th, 2012
I just had my annual eye check-up with Dr. Jankowski. She’s fantastic again and again. Although she has many patients, she makes you feel like you’re the most important. The rest of the staff is warm and helpful as well. Always glad I made the appointment with Metro Eye.
on March 1st, 2012
I was very happy with the professionalism and expertise of the group at Metro Eye, from the receptionist that scheduled me to Dr Amy. I was confident that I was in good hands. They explained each step of the process and the office was clean and comfortable.
on March 1st, 2012
Dr. Hirsch follow up. Yesterday’s follow up went very well with dr. Amy and it was the first time in a long time that i came out very incouraged by the news and the work that has led up to that appointment.
on March 1st, 2012
Metro Eye staff as usual was very accommodating in getting me in last minute when I called about severe eye irritation. The staff is always pleasant and welcoming and Dr. Amy is the best. I did have an eye infection and was sent home with a sample to use until I could get to the pharmacy and a spare set of fresh contacts. You can’t ask for better service.
from FoxPoint, WI on February 7th, 2012
Simply the best! Best service, most knowledgeable, best selection. Wouldn’t trust my eyes to anyone else!
from Milwaukee, WI on January 31st, 2012
A big shout out to Amy Michalak! She was amazing in helping me get my annoying insurance info figured out and she took the time to explain what I needed. She even offered to ship my order, which was sooo nice. She seriously deserves a raise and she is one of the nicest and caring people I have come across in the field.
from Milwaukee, WI on January 30th, 2012
Can’t say anything bad about the visit. I’ve been coming to Metro Eye since 2003 and every visit is great. Staff is warm and friendly. Dr Amy is awesome. I’ve been wearing glasses since I was a small child so I know what good exams are and Metro Eye is top notch! I know that when my new glasses come in that there will be no issues or I won’t see them! Luanne and her staff will not let you go with so so glasses. It is either all or none!
from Wauwatosa, WI on January 25th, 2012
Thank you
Always great friendly service – thanks again!
on January 23rd, 2012
Great Optical Services and Selection of Glasses!
Went there with a Groupon but ended up taking eye exam where they used some improved tools that my previous eye dr had not used. Very quick appointment and believe the new prescription will improve my sight once I receive them.
from Milwaukee, WI on January 23rd, 2012
Prompt, efficient, friendly, competent service. Everything you would look for as a customer.
from Milwaukee, WI on January 23rd, 2012
Excellent Eye Exam
Dr. Amy and her staff deliver a high-tech and high-touch exam, very thorough. She’s great at explaining what’s going on with my eyes, what I need to do now, and may face in the future. I have confidence in the care she gives my extremely nearsighted, aging eyes.
from Milwaukee, WI on January 17th, 2012
follow-up to cataract surgery and new eye glasses
professional and efficient staff; attention to detail and over-all efforts to make visit pleasant and productive.
from WhitefishBay, WI on January 12th, 2012
Good Old Fashion Customer Service! Thank you Metro Eye for always providing superior customer service. It’s hard to find these days. Keep up the good work! Lisa
from Wauwatosa, WI on January 12th, 2012
Always have had a good experience with everyone at MetroEye, they are always polite, kind and ready to help in whatever I am there for. I don’t usually have to wait, but if I do there is coffee to drink and magazines to read. The prescriptions and frames styles have always been wonderful and we are treated like friends when we come back for more. I could go on…
from 0 on January 12th, 2012
Always a Pleasure! I have been going to Metro Eye for 8 years now and would highly reccomend to anyone. The customer service is second to none and Dr. Amy is first rate.
from Milwaukee, WI on January 12th, 2012
Eye Exam
Everyone is very personable. I like the individual attention Dr Amy gave. She is very attentive, and takes the time to explain everything to me. I would recommend her service to everyone.
from NewBerlin, WI on January 12th, 2012
I felt like I received a very thorough examination, had every opportunity to have my questions answered and wasn’t rushed. All of the glasses were either too large for my face or out of the line expensive. I know you cater to more of the high end look, which I can appreciate, but there were not styles to fit my more narrow face so I will disappointedly have to purchase my glasses elsewhere. I was extremely please with the examination process and thorough care which was the most important part of my visit.
from Milwaukee, WI on January 12th, 2012
Everyone was extremely nice and professional. The only issue was the time it took to get the exam completed almost 2 hours. The process seemed disorganized between tests.
from Milwaukee, WI on January 12th, 2012
Best Eye Care Ever !!!!
The entire experience at Metro is superb. Everyone there is A+.
from 0 on January 12th, 2012
The most informative eye exam I’ve ever had!
Amazing customer service! Great location with easy access. This was the most educational eye appointment I’ve eveer had!
from Milwaukee, WI on January 12th, 2012
Terrific experience! Every staff member was excellent! Thanks for the great selection! Your selection of frames is terrific!
from 0 on January 5th, 2012
It’s always a great pleasure coming to MetroEye. The staff is very professional; I’m treated like a queen; Amy is so easy to talk with; and I know that I’ll get what I need.
from Milwaukee, WI on January 5th, 2012
Great Experience
Metro Eye staff and Dr. Jankowski are very friendly, very efficient and thorough. Actually enjoy the experience.
from Milwaukee, WI on January 2nd, 2012
Best Eye Care Service
I was so impressed with all of the staff at Metro Eye it was a very pleasant experience. Very knowledgeable and friendly.
from Milwaukee, WI on December 31st, 2011
Excellent! I took my two children in and Dr. Amy was the best
from www.metroeye.com on December 31st, 2011
Excellent! I took my two children in and Dr. Amy was the best
from Milwaukee, WI on December 31st, 2011
The staff at Metro Eye is very friendly and professional. The exam was extremely thorough. Great experience!
from 0 on December 26th, 2011
The office is gorgeous, with a wonderful mix of historic charm and modern sleekness. I was greeted with a smile, and everyone was very friendly and efficient, including the Dr. Highly recommended!
from 0 on December 26th, 2011
The exam/service and overall staff was excellent!
from 0 on December 26th, 2011
Very pleased with the attention and I care I receive from the entire staff at Metro Eye!!
from Milwaukee, WI on December 26th, 2011
A plus
Once again I am completely satisfied with my experience!!!
from Milwaukee, WI on December 20th, 2011
Very Professional, Detailed and personable
I have been seeing Dr. Amy for YEARS. She has always been professional, highly detailed and generally concerned about my eyesight. i have a litany of problems with my eyes that she monitors very carefully. I would not trust anybody else to my eyes. This is however my first eyeglass and frame at purchase Metro Eye. Styles are very fashionable and the prices match the fashion. Since I am still waiting for the product, I certainly hope the high cost of the product is worth it.
from Milwaukee, WI on December 18th, 2011
Eye exam and purchase of glasses
First class service. Great selection also
from Milwaukee, WI on December 16th, 2011
Contact fitting
The staff at Metro eye has yet again provided me with excellent service. From the timeliness to the friendly enviornment and professional service, I can not say enough great things about my experience. I reccomend anyone looking for high quality service, knowledgeable staff and high quality products to choose Metro Eye!!
from Germantown, WI on December 15th, 2011
Impressive customer service and hospitality from the staff from the moment I entered. State of the art technology used in the eye exam process. Unique, high-end selection of frames available and honest guidance in finding the perfect pair.
from Germantown, WI on December 15th, 2011
Top notch service
Impressive customer service and hospitality from the staff from the moment I entered. State of the art technology used in the eye exam process. Unique, high-end selection of frames available and honest guidance in finding the perfect pair.
from Milwaukee, WI on December 13th, 2011
Positive experience
Service is outstanding. Staff members are skilled and pleasant. Always a pleasure to do business with Metro Eye.
from Glendale, WI on December 10th, 2011
Awesome, as usual.
I have been coming to Dr. Jankowski for about a year and a half and I always have an awesome experience. I love chatting with the staff. I feel like I’m visiting with friends. Dr. Amy is the best. I have had an ongoing, extremely frustrating problem with my eyes that even the Eye Institute at The Medical College couldn’t help me with. Dr. Amy has been tenacious in her efforts to help me. She is so devoted to her patients’ well being. I wish she could be my doctor for everything!
from 0 on December 9th, 2011
The staff, as always, was helpful and efficient!
from 0 on December 8th, 2011
My experience at Metro eye was really great. I wish that in the purchasing of glasses stage the saleswoman would have given me more of a range of prices for frames and total cost. I asked for that a couple times and she just sort of slid to another topic. I like to know if the range is $200 – $2000. or $500 – $700.
from 0 on December 8th, 2011
December Trunk Show
Oh my gosh, I never saw so many glasses and such wonderful, professional reps to talk about their product. I purchased a pair of Salt sunglasses and LouAnn promptly adjusted them for me. I walked out of your store feeling like a rock star. I also ordered additional contact lenses from the lovely ladies at the front desk. I wish they would wear name tags, they know my name, but I don’t always know theres.
from Milwaukee, WI on November 30th, 2011
Best selection and service in town!!!
I have never had better service than at Metro Eye. Luann was amazing and worked with me until I found the perfect fit and frame. These are the best lenses I’ve ever had – super light for my coke bottle prescription! I’ll never go any where else. Thank you!!!!!
from Milwaukee, WI on November 30th, 2011
Fantastic!
Love Metro Eye. Dr. J and the technicians are great. Thorough and patient. Couldn’t ask for a better experience. I’d recommend Metro Eye to anyone. My new contacts are great. Can’t wait for my new glasses that I definitely will wear on the street. And did I mention those hot new sun glasses? Mahvelous!
from Milwaukee, WI on November 28th, 2011
Re-order contacts
Process was easy and took less than 5 minutes. I was given a timeline when contacts arrived.
from 0 on November 20th, 2011
Great Experience at MetroEye
Once again, great service and just all around wonderful people at Metro Eye. I have every intention on continuing to have my eye exams performed here.
from Milwaukee, WI on November 19th, 2011
Great service
Overall, my experience at Metro Eye was great. Though I was there for a long time, the actual exam was the fastest and easiest eye exam I’ve ever had. Keep up the good work!
from Milwaukee, WI on November 16th, 2011
Great Experience for years.
Have been going to Metro Eye since it opened. Dr. Amy is thorough, knowledgeable, caring and patient — one of the best eye doctors I have encountered in the many years I have been seeing eye specialists for basic exams to advanced testings. Staff at her office has grown over the years, and all remain friendly and efficient. Also check out the on-premise eye glasses. Their concierge-style service is wonderful and they make sure you look good as well as see well in your glasses. Third Ward location is convenient (and after your appointment, you can do lunch just down the street at the Public Market).
from Milwaukee, WI on November 16th, 2011
Always great service at Metro Eye!!!
Metro Eye is a great place!!
from 0 on November 13th, 2011
Great experience.
I typically go to the big box chains for eye wear. Never again, Dee Dee & Luanne did an awesome job. I’m a Metro Eye customer for life
from Shorewood, WI on November 11th, 2011
Awesome experience once again!
Metro Eye continues to provide the best eyecare experience ever! Everyone from the front desk, to Dr. Amy’s assistannts, Dr. Amy, and the eyewear assistants all provide a very welcoming, professional, and supportive enviroment. I never feel rushed, or that I’m a nobody, but that I am always taken care of. Dr. Amy is very patient and listens to concerns and takes her time caring for me!!! Thanks Metro Eye!!
from Milwaukee, WI on November 7th, 2011
Excellent service, very personalized!
Really nice and accommodating staff. Parking is a challenge though.
on November 1st, 2011
Second Visit
Great office, attentive staff, thorough exam and explanation of procedures and results. Very happy with my experience.
from Milwaukee, WI on November 1st, 2011
It was great!
I just moved away from Milwaukee, but this was the best eye appointment and service I have ever experienced.
from 0 on October 20th, 2011
Love this place!
Amy is fabulous and the parking pass they provided made my trip extremely convenient! I appreciate the text message appointment reminders too!
from 0 on October 19th, 2011
My experience, as always, was nothing less than excellent! I was very happy that Metro Eye could fit me in, because I was a week early for my appointment. The small wait was well worth it and with such a busy schedule and a little forgetfulness (haha) on my part it all work out great! I also was very happy about the parking pass I was able to print, thanks to Metro Eye letting me know of this added benefit. See you soon!
on October 18th, 2011
Exam and glasses with new frames
Cannot say enough how thorough the entire process with Amy continues to be. My fears about the health of my eyes seems to always be addressed and the attention to detail cannot be matched. I had great service when picking out frames and have no concerns about the style of progressive lenses that were chosen for my eyes. Thanks
from 0 on October 14th, 2011
Eyeglass assistant was rather pushy until realizing what insurance covered. This was even after hearing that I don’t ever use glasses and I wasn’t willing to spend a lot on a back up pair.
from 0 on October 13th, 2011
Great Staff Awesome Doctors. Great place to go!
from Milwaukee, WI on October 13th, 2011
Great Experience.
Amy, the receptionist, Julie the Technician, and the Doctor (Optometrist) was very professional and extremely informative. The eyeglass specialists did a great job explaining my VSP Insurance. Looking forward to next week and getting my frames fitted. Thank you all:) Have a Blessed Weekend
from Milwaukee, WI on October 12th, 2011
Great Emergency Care!
I inadvertently put a hydrogen peroxide cleaner in my eye.It was extremely painful; I couldn’t see, and it got worse as the day went by.I still wasn’t sure if I should even call about it, but when I did call Metro Eye, they took it very seriously and told me to come in. I was examined thoroughly, told the condition of my eye and what to expect, and how to proceed over the next few days. I was just about to leave for a week’s vacation, so having this support and reassurance about my eye was invaluable. Thank you so much!
from Milwaukee, WI on October 12th, 2011
Good Experience!
My husband, my daughter and i went there first time. We had good experience.
from Milwaukee, WI on October 12th, 2011
LONG Time patient. I’ve been behind glasses since a very small child with not many options. Been to a lot of Doctor’s and a lot of eyeglass providers and Metro Eye is awesome. From the moment you come in to the moment you leave, you are taken care of. They do not compromise on care, it is all or none approach. If you’re not happy, they are not happy. And if there is problem they will fix it. No questions asked.
from Milwaukee, WI on October 7th, 2011
Outstanding: My experience at Metro Eye was Excellent. The Staff was very nice and courteous, plus the establishment was very clean and stylish. I will be back for all of my optometry needs.
from Milwaukee, WI on October 7th, 2011
Exceeding Expectations…My first time there, every employee I encountered was professional, friendly and informative. The met my expectaions. Going above and beyond, in this Third Ward neighborhood I was pleased to get free parking. Also, when finalizing my choices on a new pair of glasses I was told they wanted to do a Mock Up first, to ensure the quality of the final product and my satisfaction with it BEFORE I actually get them. NEVER happened before…anyplace else. Now that’s customer service.
from Brookfield, WI on October 5th, 2011
Wonderful experience:
Dr. J. is really good at what she does – she takes the time to listen to concerns and fully explains the process and procedures. I felt very comfortable at the office and would recommend to anyone.
from Milwaukee, WI on September 30th, 2011
Most excellent – Going to see Dr. Amy is such a joy. I am dealing with possible glaucoma, Dr. Amy is so thorough with the exam and explanation. I trust completely.
from Milwaukee, WI on September 23rd, 2011
Super Service! I look so forward to seeing Dr. Amy and her staff. They treat you with respect and the service you desire. I had some issues to be dealt with and time was not a problem even thou it was getting late for business hours. They worked with my insurance co. to get payments as well. Thanks!
from 0 on September 22nd, 2011
Excellent
I actually like going to the eye doctor because of Dr. Jankowski and her staff. How nice to have women (and women my age) provide this service. Dr. Jankowski is very knowledgeable and always takes time to answer all my questions.
from Wauwatosa, WI on September 22nd, 2011
Extremely Accommodating – I’ve stuck with Metro Eye for five years because of their excellent & professional services and eyewear. My night vision and contact lens sharpness faded as I became “a woman of a certain age”, and Dr. Amy worked doggedly and patiently with me having me try several adjustments to my contact prescriptions over many weeks, until we got it the best it could be. The staff is very friendly and helpful, I never wait long like in some doctor offices. I got in right away when I had an eye infection, and I’ve always been impressed with the high tech equipment they use to “keep an eye on” my eye health.I’m getting very personalized service and not standing at a counter in a mall waiting for someone to wait on me who looks like she’s 13 and can’t answer my questions.
from Milwaukee, WI on September 21st, 2011
So impressed. My experience was better than pleasant. A thorough exam, completely explained, and when I asked for the results and pictures, I had them e-mailed to me promptly. The staff is professional, courteous and has a sense of humor. I especially like the way they handled quality control on the eyewear I purchased. It took a while to get the top quality product, but it was definitely worth the wait. Everything fit and works well the first time walking out of the office. I’m also certain that if something wasn’t right, they’d make it so. Good going team!
from Racine, WI on September 21st, 2011
AWESOME SERVICE! Dr. Amy made time in her busy schedule to see me when I had an eye injury, which was just unbearable, until she quickly discovered and treated the problem. I was in and out in a half hour! And her office followed up the next day to make sure I was OK. I would make Metro Eye your eye care destination!
from Milwaukee, WI on September 21st, 2011
Great service – I was referred by a friend. Great service! Very friendly and helpful staff. Dr. Jankowski was very professiona. I will be going back for any future eye exams.
from Mequon, WI on September 21st, 2011
Metro Eye helped me out of a jam – Metro Eye went out of their way to help me replace my broken glasses and I mean OUT OF THEIR WAY. The place feels a bit hip for me but frankly, that is surface only. Behind the scenes, they back up their hip image with some very professional work mixed with some compassion. I am now a real fan and they have my business going forward.
from Milwaukee, WI on September 21st, 2011
Customer service at its best! A friend recommended Metro Eye and Dr. Jankowski. From making the appointment to getting the most thorough eye exa ever to the post-exam explanations to choosing and fitting the glasses, this was the epitome of outstanding customer service: Friendly, patient, communicative–all the things that go into professionalism. And I can see a whole lot better than I did, too!
from HalesCorners on July 6th, 2011
I would recommend Metro Eye to anyone!
My experience at Metro Eye exceeded my expectations. The staff is incredibly helpful and knowledgeable. They really care about your health and it comes across in all they do. The experience is also exceeded by none.
from Milwaukee on June 27th, 2011
Great Eye Dr Experience!
My visit to Metro Eye Care was several months ago, but very memorable as the facility is very modern and clean and reminded me of a salon rather than a Dr’s office. The staff was very friendly and helpful and the doctor was outstanding. She listened very thoroughly and offered practical advice that was easy for me to understand. She is very down to earth and did not confuse me with a lot of medical terms. Overall a very happy eye doctor appointment.
from Milwaukee on June 16th, 2011
Always Great Service!
As always the service is great. The selection is like no other store and they provide personal service to select and fit unique frames.
from Milwaukee on June 16th, 2011
Eye Irritation Inspection
Went in to check on irritation in my eye. The receptionist was hospitable and polite. The nurse did a preliminary information check while the doc was able to ascertain the cause. Prescribed a physician’s sample of eye drops. 2nd day and it seems to be better. Have my 2nd appt tomo. Lets c. So far I like it.